Hello,

please make sure you are not accidently lowering your pcs performance by running multiple games at the same time and/or other apps that will need additional ressources.

The game has been tested on hardware even lower than listed on the store-page, and i myself saw it running on a GT 730M, which is far below system requirements.

Given the fact that the lowest possible RTX is a 2060, the game* should run absolutely fine at either 1080p or 1440p, just 4K may cause trouble at highest settings.

At the moment i am running a 1700X and a 1070 Ti, which should be equal to your system, and no issues are observed. (I just tested it, im running the game at 70-80 FPS, all maxed out, at 1440p)

Please feel free to create a more detailed report in the forums, maybe i am missing something, or can help you otherwise.

Sorry for the inconvenience, have a nice day. (also: hope you got a refund)

*"The Game" means the normal version, not the "old" one, it is listed as "not recommended for multiple reasons and is only there because people asked me for it. (but even "the old" version is fine on an RTX, allthough it does have worse performance than the normal one.)