Hello, I sincerely apologize to you that such a situation occurred. We are in the process of working to fix these problems. If I may suggest an action, currently to get around the lifting problem I recommend collecting items by holding the crate under key 1 (the one from collecting). I noticed that the whole mechanics of collecting works better then. Thank you for pointing out the problem and I hope you will get back to us soon :) If you need to contact me, I invite you to our discord https://discord.gg/mhX6WgDK28