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Very sorry to hear that. I haven't been able to reproduce it though, so I'm not sure what's going on.
That's unfortunate. I know other people have successfully returned it and finished that quest. Maybe you could give me some more details on what you did during that quest? Could be some sort of sequence-breaking maybe?
I could try to make that clearer in the dialogue before you enter the palace, but otherwise I'm afraid you'll need to load an earlier save or start over.
The crown should be on his body. You need to actually pick it up to have retrieved it.