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If can't fix maybe put a back door in so can get to them.
We experienced zero bugs. All of the hot spots seemed very intuitive and rewarding. The puzzle solutions were all very intuitive. We did get stuck a few times on the following: We couldn't find the front-door key and walkthroughed. We had difficulties with the red book and walkthroughed. We had no idea where to start with the 5-digit lock, but the solution was easy once we understood that note applied to that puzzle (but we did rely on walk through). I couldn't find the hotspot for Santa's cookies, but duo partner was able to without walkthrough. Overall, very well designed!
@sneaky tiger 21 - I'm sorry :( .. this is happening to a small percentage of people and I'm trying to work on a fix. I haven't been able to recreate the issue though so if someone could record this happening and send it to me it would be very helpful! I know a few people were able to get the items to load correctly by reloading the room/game.