Hi @재민의자기야 – sorry to hear about the crashing. Could you try adjusting your graphics settings in Escape Simulator before loading the room? I usually recommend:
• Textures → Half
• Custom Texture Compression → Fast (Low Quality)
• Lighting → High Quality
• Additional Optimizations → Off

Hope this helps – and thanks so much for checking out the room! 😊 I really hope you’ll enjoy playing it.

I'm very interested in this game; however, it consistently crashes at the start and I'm unable to play it. My PC is running Windows 11 and equipped with an RTX 4090. I would appreciate any assistance you can provide.

Thank you!

Hi @Peden, yes, indeed. It’s fully playable in multiplayer as well. :)

Hey can you play this multiplayer?¨

Hi @Fallowsthorn - thanks so much for all your kind words! I’m really happy to hear you enjoy playing my rooms. 😊
And yes, I completely get what you’re saying about the darkness - especially in the lower hallway. You can turn on some of the wall lamps down there to help a bit. I originally had some low ambient lighting in that area, but it caused lag for some players, so I removed it. I might consider adding it back in a future update.
Thanks again for playing and for your kind words! 😊

I just played through this and I quite liked it! The puzzles were excellently tricksy and I liked the multiple layers to several of them. If I may, personally I really disliked how dark everything is. I get that you're going for a horror atmosphere, but honestly I just spent a lot of time squinting and missing things because I couldn't see what I was doing. I think three of the four times I looked at the hints, the answer turned out to be "you haven't flipped the lever/pressed the button/interacted with the thing you can't see." And that was with the brightness turned all the way up. Aside from that, though, your rooms are really inventive and a lot of fun to figure out!

Hi @McDonalds Worker - that definitely sounds like a glitch. Did you happen to try restarting the room? :)

map broke in literally the first 5 minutes of playing. Bunch of white buttons appeared and broke everything.

Thank you so, so much, @chubacheba – that kind comment truly made my day. 😊 Thanks a lot!

Hey @Craybait 😊 Thanks for the feedback - really happy you liked the room’s atmosphere and feel! I’ve put an incredible amount of time into crafting the room, so I really appreciate you mentioning that. 😊
I totally get that the amount of text might feel like a lot. I’ve tried to highlight all essential clues in bold so it’s easier to skim if you prefer less reading.
Yes, AI was used for some artwork (like the portraits with gaze directions and the girls/toys puzzle ) - things I couldn’t have created myself - and for editing some texts to give them a more old-fashioned, eerie tone (I’m not a native speaker).
As for the hints, I tried to make them explain the logic behind each puzzle, but I see how they might feel wordy. I’ll definitely keep that in mind for future rooms!
Thanks again - I hope you still had a fun time with the room. 😊

I was very excited coming into this escape room as upon entry it is detailed and had a unique feel. However was then very disappointed to find it very AI-generated heavy-- and not just in artwork. Any text in the puzzles was extremely wordy and unnecessary. When you get stuck hints are.. well... less like "hints" and more like a soulless prattle of information that is repeated over and over (just worded differently, as AI does).

Pretty good room. Very professional.

Hi @The Shade Parade!
Thank you so much for your kind comment - I’m really happy you enjoyed the room! :)
Great news: Chapter Two is finally out (just published it!), so I hope you’ll have just as much fun with the next part:

https://steamhost.cn/steamcommunity_com/sharedfiles/filedetails/?id=3477653994

Hi @Lekim!
Thank you so much for taking the time to leave feedback – I really appreciate it. :)

That’s a great point about having a music mute option. I hadn’t considered how it might affect some players. The music is mainly there atmosphere and immersion – much like the upper floor.

I’m really glad you enjoyed playing the room! :) And it’s fun to hear you liked the light puzzle – several other players have mentioned it as a favorite, too. :)

Such a fun room, a real brain teaser- Loved the piano part and light stuff - looking forward to chapter 2 :D

It took me a while to complete. (Mostly because I'm a foreigner and my English isn't very good)
There were some unintuitive things like the drawer that you have to drag unlike the rest.

I would have liked a button or an option to mute the music; it tends to distract me and drowns out the game's sound a bit.
The upper floor was not important, I think I would have blocked it, although that is a personal opinion.

Overall, it was a pleasant experience; I liked the puzzle with the lights in the paintings .

Hey @Nichts – thank you so much for the kind words! 😊
I’m really glad to hear you enjoyed the room and found it challenging.
Also, big thanks for reporting those glitches! I couldn’t reproduce them myself, but for the ghost-related issue at the end, I reviewed how the trigger was set up, fine-tuned it, and have now pushed a hotfix to help prevent it from happening again.
Super happy you made it through all the puzzles before the glitch hit – it really was right at the very end! 😅
Really appreciate you playing and taking the time to share your feedback!

At the end there was another bug.
After we finished the last piano puzzle, the curtain opened and revealed the stairs. Though nothing else happend. No ghost, no moving furniture for the exit. We activated the lamp next to the stairs before doing the piano puzzle. Maybe that messed up something.

Anyway, thank you very much for creating such an awesome escape room!

Much more challenging than your other rooms, but very nice atmosphere.
Especially the girl-to-doll/horse/bear puzzle was quite difficult. Maybe some additional feedback for a partially correct solution would help.

There was one bug with the
decypher disc. After playing around with the rotating upper disc, the object broke. I could not rotate the inner part of the disc anymore. It could not be "clicked". When I changed the general viewing angle by rotating the whole disc (like you can do with any object), the surface of the inner disc flickered and switched completely. The words on the inner part vanished and reapeared depending on the angle. Since it still worked for my friend, we could solve the puzzle.

Hey everyone! :)
I’m super proud to share that I’ve just cut down another ~500MB from the room by heavily optimizing the custom models - reducing the overall size to about a third of what it was at launch!
This means much smoother gameplay and better compatibility, especially for players who previously had trouble loading the room.
If you haven’t tried it yet, now’s a great time to dive in. Hope you enjoy! :)

Thanks for playing, @Chamelion - oh no! And right in the middle of the grand finale unfolding! At least you were so close to the finish line that you didn’t miss any additional puzzles in Chapter One. It really sounds like a strange glitch - I haven’t encountered this during testing at all, but I’ll definitely look into it.

Hope you still had fun with the rest of the playthrough - and thanks so much for sharing this with me! :)

I did run into a nasty bug that soft-locked the game for me, and to boot, it was right near the end.

When I completed the piano puzzle and the curtain rose to reveal the staircase, I went to interact with the floor lamp on the side. When it did so, it stopped the animation of the ghost nanny from coming down the stairs to move aside the cabinet, and made it disappear altogether.

OPTIMIZATION UPDATE

Hi everyone! 👋

I’ve been working hard on optimizing The Evil Nanny – Chapter One, and I’m happy to share that the room should now run noticeably smoother.

→ Custom models have been optimized
→ Textures have been reduced where possible
→ Visibility Activators are now used extensively to hide areas that aren’t currently in use - reducing rendering load significantly

This has already made a big difference during testing, but to ensure the best experience, I still recommend:
• Textures → Half
• Custom Textures Compression → Fast
• Lighting → High Quality

If you’ve played the room before, I’d love for you to give it another go and see how it feels now!
Thanks so much for all your feedback - it’s been a huge help during this optimization process. 🙏

My poor computer couldn't even load the room. :(

Thanks again, Tokyo Cowboy - really appreciate the suggestions! 🙏
I’ve already been using Visibility Activators combined with triggers to hide full and partial sections, but I’m definitely planning to push that even further. 😊
For now, adjusting the graphics settings (Textures → Half, Compression → Fast) can make a big difference in performance.
Thanks again for taking the time to write - and I look forward to welcoming you back to Harrowgate Manor soon! 😊

I'm sure you probably know this, but you can use the object visibility logic combined with triggers to hide objects when they are not in the players view. Saves loads on performance. Best option though would be to break the room up into sections using doors as teleporters and hide previous room objects with the visibility logic on teleportation. Just make sure to teleport all players so no one is left in limbo. Room looks really good though, I look forward to playing it when performance is better.

Hey @Tokyo Cowboy — thanks for the heads-up!
I’m actively working on optimizing the room. In the meantime, try setting Textures → Half, Compression → Fast, and keep Lighting on High Quality.
Also make sure “Additional Optimization” is off — that setting can actually cause performance issues.
Hope that helps for now, and thanks again for the feedback! 😊

Please optimise this room. Dropping as low as 20fps with a 9800x3d & 4080 super, not good.

Haha, thank you so much, @Carnivore - that’s honestly the best kind of compliment! :)
If the room’s a meme now, I’m truly honored ;) - and yes, sleep deprivation is 100% a valid excuse for puzzle mayhem!
So glad you had fun with it, even through the struggle - that means the world to me. 🙏

Also, I caught a bit of your Twitch playthrough earlier today - so fun to watch! I’ll check out the rest now. :) Thanks so much for playing the room with your community! :)

Hi @(TPT) Mystic Ghost - thanks so much for the kind words and helpful feedback! :)

1. The pigeon is on the windowsill to the right of the manor’s entrance. The number is inside the house but visible from outside at just the right angle - maybe it was easy to miss?
2. In the piano room, the rotating ring should respond to each clock time. The minute hand can be a bit sensitive, so I’ll double-check that it’s working as it should.
3. The room is on the heavier side, and I’m working on optimizing it. I’ve posted some graphics tips earlier (Textures → Half, Compression → Fast, etc.) that should help smooth things out. Would love to know what settings you used! :)

Really glad you enjoyed it - and Chapter 2 is just around the corner! :)

Overall great room. However there are a few issues: 1. The number behind the pigeon outside the castle does not show up, which forces me to brute force the number that represents the pigeon. 2. The round table in the piano room does not turn no matter how many times I change the times on the clock. It only worked the first time when I put 9:05 on it. 3. The room needs to be made smaller as it’s extremely laggy.

Overall the puzzles are challenging and creative and I’m looking for chapter 2 soon

Aye yo, SuperFriz. Your last room has forever been a meme in my community and I struggled on the 1st puzzle for an hour (I'm not proud I'll definitely use lack of sleep as a excuse). I love your puzzles SO MUCH. Never been so fun to feel so stupid.

Thanks so, so much, @UncleMaxx and @Nausium, for your incredibly kind words! 😊 It really means a lot to hear you enjoyed the room.

@Nausium - we already chatted on Discord, but I’ll leave a quick reply here too in case others run into the same issues.
As for the spirit letters (spectral sightings) , it’s necessary to sit (crouch) at the four specific locations to see them. I've now added a subtle extra hint in the newspaper article to make that a bit clearer. 😊

Regarding any framerate issues, I recommend setting:

• Textures → "Half"
• Custom Textures Compression → "Fast (Low Quality)"
• Lighting → Keep this at "High Quality"
• Additional Optimization → Leave this off - enabling it may not improve framerate and could even cause issues.

Thanks again to both of you - your feedback truly means the world. 🙏

You've made a genuine piece of art here.

However, I finished the piano puzzle, the curtain to the staircase opened, and nothing else happened. Wasn't able to finish the room. I also wasn't able to see the spirit letters, and had to use the walkthrough. I was having framerate issues as well (mentioned this on discord) and not sure if that's related.

Again though, great job. Your rooms are always incredible

Wow this room is so amazing and immersive! Such details and soundscape to set the myserious mood. Really 10 out of 10