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If the file location and reference are correct, maybe it's something about the file. Do you have a _cm and -ng?
cm is color/metal with alpha channel controlling metallicity and rgb channels as the image
ng is the normal/gloss where the alpha channel controls gloss and the rgb channels are a normal map. If you don't want metallicity or gloss, you still need the alpha channels for the texture to work.
I am fairly sure the textures need to be square so that's something to double check.
Also check to make sure you're generating mipmaps when you export your textures to dds.
If none of that works and you're still having trouble, send me a friend request and I'll try to talk you through it when I have the time.