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The private profie, lack of profile picture and lack of comment substance leads me to believe that this comment is probably spam. I have no way of verifying if this user has a purchased copy of L4D2.
Check anywhere but the basement, attic and cutscene room.
Received no reply after 5 days. Marked as potential spam. User had private profile, thus had 0 information on his online status.
This is more of a bug report, but I'd rather archive this comment here instead of posting in the relatively clean Bug Reports discussion.
I will update this comment when this user finds a working solution.