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Nahlásit problém s překladem
You have enough time to try that.
Sounds like if you played 2 matches at 4 hours, you should have stopped at 1 match, at 2 hours.
Find the purchase itself... https://steamhost.cn/help_steampowered_com/en/wizard/HelpWithPurchase
Choose "I still have a question..."
Explain the entire issue carefully.
And hope for the best.
Read my edit.
So with knowledge and immediate disappointment, you still pushed forward for 4 hours thinking it would change?
Buyers remorse is NOT a valid reason for a refund
2 hours is more than enough time if you're actually doing it right.
You can try a manual ticket and hope for the best, but it's entirely on you to be outside the 2 week/2 hour window.
The responsibility of purchases are yours. There is no satisfaction guarantee. Yes, that sometimes means you aren't happy with a purchase, but that's nobody elses problem.
Sounds not that great.