Steam Refund policy and RTS games

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Dreadnaught (已封鎖) 21 小時以前

I really think it's unfair to have a hard 2 hour window on games that a single match can take 45+ min, especially when there's a lot of waiting in menus to find a match or, in my case, having to mess around building a deck in something like Broken Arrow. I played 2 matches and I'm at 4 hours. I absolutely hate the game and also feel mislead on the current state of it. There aren't even tooltips or descriptions for any button or icon. Cheating is rampant according to steam discussions, and there's a huge imbalance in the factions as it is, which I experienced immediately. I can't refund because I had to watch a video on how to build a deck while alt tabbed? Come on. 2 hours for an RTS is very little time to make an assessment.

I feel absolutely robbed.

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目前顯示第 1-15 則留言，共 70 則

Start_Running 21 小時以前

SIngle Player exists.
You have enough time to try that.

Dreadnaught (已封鎖) 21 小時以前

引用自 Start_Running：
SIngle Player exists.
You have enough time to try that.

The focus and selling point of the game is the multiplayer and the deck building. Don't respond if you don't know what you're talking about.

最後修改者：Dreadnaught; 21 小時以前

cSg|mc-Hotsauce 21 小時以前

引用自 Dreadnaught：
Steam Refund policy and RTS games

I really think it's unfair to have a hard 2 hour window on games that a single match can take 45+ min, especially when there's a lot of waiting in menus to find a match or, in my case, having to mess around building a deck in something like Broken Arrow. I played 2 matches and I'm at 4 hours. I absolutely hate the game and also feel mislead on the current state of it. There aren't even tooltips or descriptions for any button or icon. Cheating is rampant according to steam discussions, and there's a huge imbalance in the factions as it is, which I experienced immediately. I can't refund because I had to watch a video on how to build a deck while alt tabbed? Come on. 2 hours for an RTS is very little time to make an assessment.

I feel absolutely robbed.

Sounds like if you played 2 matches at 4 hours, you should have stopped at 1 match, at 2 hours.

Find the purchase itself... https://steamhost.cn/help_steampowered_com/en/wizard/HelpWithPurchase

Choose "I still have a question..."

Explain the entire issue carefully.

And hope for the best.

最後修改者：cSg|mc-Hotsauce; 21 小時以前

Dreadnaught (已封鎖) 21 小時以前

引用自 cSg|mc-Hotsauce：
引用自 Dreadnaught：
Steam Refund policy and RTS games

I really think it's unfair to have a hard 2 hour window on games that a single match can take 45+ min, especially when there's a lot of waiting in menus to find a match or, in my case, having to mess around building a deck in something like Broken Arrow. I played 2 matches and I'm at 4 hours. I absolutely hate the game and also feel mislead on the current state of it. There aren't even tooltips or descriptions for any button or icon. Cheating is rampant according to steam discussions, and there's a huge imbalance in the factions as it is, which I experienced immediately. I can't refund because I had to watch a video on how to build a deck while alt tabbed? Come on. 2 hours for an RTS is very little time to make an assessment.

I feel absolutely robbed.

Sounds like if you played 2 matches at 4 hours, you should have stopped at 1 match, at 2 hours.

:nkCool:

Good to see it's still just toxic people lurking in even the base steam forums. Thanks for not even reading what I wrote.

cSg|mc-Hotsauce 21 小時以前

引用自 Dreadnaught：
引用自 cSg|mc-Hotsauce：

Sounds like if you played 2 matches at 4 hours, you should have stopped at 1 match, at 2 hours.

Good to see it's still just toxic people lurking in even the base steam forums. Thanks for not even reading what I wrote.

Read my edit.

rawWwRrr 21 小時以前

引用自 Dreadnaught：
Cheating is rampant according to steam discussions,

引用自 Dreadnaught：
and there's a huge imbalance in the factions as it is, which I experienced immediately.

So with knowledge and immediate disappointment, you still pushed forward for 4 hours thinking it would change?

fluxtorrent 21 小時以前

So the game works. You are not entitled to a refund.

Buyers remorse is NOT a valid reason for a refund

最後修改者：fluxtorrent; 21 小時以前

Crazy Tiger 21 小時以前

Refunds aren't there for you to demo games.

76561198407601200 21 小時以前

引用自 Dreadnaught：
I really think it's unfair to have a hard 2 hour window on games that a single match can take 45+ min, especially when there's a lot of waiting in menus to find a match or, in my case, having to mess around building a deck in something like Broken Arrow. I played 2 matches and I'm at 4 hours. I absolutely hate the game and also feel mislead on the current state of it. There aren't even tooltips or descriptions for any button or icon. Cheating is rampant according to steam discussions, and there's a huge imbalance in the factions as it is, which I experienced immediately. I can't refund because I had to watch a video on how to build a deck while alt tabbed? Come on. 2 hours for an RTS is very little time to make an assessment.

I feel absolutely robbed.

You did not read reviews prior to purchasing and if so why still purchase?

最後修改者：The Living Tribunal; 21 小時以前

Start_Running 21 小時以前

引用自 Dreadnaught：
引用自 Start_Running：
SIngle Player exists.
You have enough time to try that.
The focus and selling point of the game is the multiplayer and the deck building. Don't respond if you don't know what you're talking about.

OPoint still stands. Just because the multiplayer is the key area of content for you doesn't mean its the only area and the single player in just about any RTS basically showcases the mechanics, and general strategic patterns of the game.

2 hours is more than enough time if you're actually doing it right.

#10

Dreadnaught (已封鎖) 21 小時以前

引用自 The Living Tribunal：
引用自 Dreadnaught：
I really think it's unfair to have a hard 2 hour window on games that a single match can take 45+ min, especially when there's a lot of waiting in menus to find a match or, in my case, having to mess around building a deck in something like Broken Arrow. I played 2 matches and I'm at 4 hours. I absolutely hate the game and also feel mislead on the current state of it. There aren't even tooltips or descriptions for any button or icon. Cheating is rampant according to steam discussions, and there's a huge imbalance in the factions as it is, which I experienced immediately. I can't refund because I had to watch a video on how to build a deck while alt tabbed? Come on. 2 hours for an RTS is very little time to make an assessment.

I feel absolutely robbed.
You did not read reviews prior to purchasing and if so why?

Of course I did. Reviews have been good. Video has been good. Actually playing it felt quite different. It's hilarious how hostile and toxic this forum is, it's actually worse than any specific game's forum. Sorry that I'm not a professional refunder who knows how to "game the system" like you guys? Who has time for that, let alone to be upset about it

#11

Crazy Tiger 21 小時以前

People are "professional refunders" because they know the policy and understand what a refund policy is actually for?

You can try a manual ticket and hope for the best, but it's entirely on you to be outside the 2 week/2 hour window.

The responsibility of purchases are yours. There is no satisfaction guarantee. Yes, that sometimes means you aren't happy with a purchase, but that's nobody elses problem.

最後修改者：Crazy Tiger; 21 小時以前

#12

cSg|mc-Hotsauce 21 小時以前

REVIEW TYPE
All (13,992)
Positive (9,912)
Negative (4,080)

Sounds not that great.

#13

Crazy Tiger 21 小時以前

引用自 cSg|mc-Hotsauce：
REVIEW TYPE
All (13,992)
Positive (9,912)
Negative (4,080)

Sounds not that great.

:nkCool:

One quick glance at the reviews shows all one needs to know.

#14

89volvowithlazers 20 小時以前

this thread is why the US is in a hot mess makes no sense from jump street but op wants something suddenly a thread of nonsense is born. we all know the steam refund policy unless u willingly dont even look up the policy but we have forums idk man I think we are doomed

#15

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