Steam Refund policy and RTS games

Alle discussies > Steam-forum > Steam Discussions > Details van topic

Dreadnaught 7 jul om 11:29

I really think it's unfair to have a hard 2 hour window on games that a single match can take 45+ min, especially when there's a lot of waiting in menus to find a match or, in my case, having to mess around building a deck in something like Broken Arrow. I played 2 matches and I'm at 4 hours. I absolutely hate the game and also feel mislead on the current state of it. There aren't even tooltips or descriptions for any button or icon. Cheating is rampant according to steam discussions, and there's a huge imbalance in the factions as it is, which I experienced immediately. I can't refund because I had to watch a video on how to build a deck while alt tabbed? Come on. 2 hours for an RTS is very little time to make an assessment.

I feel absolutely robbed.

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1-15 van 70 reacties weergegeven

Start_Running 7 jul om 11:39

SIngle Player exists.
You have enough time to try that.

Dreadnaught 7 jul om 11:40

Origineel geplaatst door Start_Running:
SIngle Player exists.
You have enough time to try that.

The focus and selling point of the game is the multiplayer and the deck building. Don't respond if you don't know what you're talking about.

Laatst bewerkt door Dreadnaught; 7 jul om 11:41

cSg|mc-Hotsauce 7 jul om 11:42

Origineel geplaatst door Dreadnaught:
Steam Refund policy and RTS games

I really think it's unfair to have a hard 2 hour window on games that a single match can take 45+ min, especially when there's a lot of waiting in menus to find a match or, in my case, having to mess around building a deck in something like Broken Arrow. I played 2 matches and I'm at 4 hours. I absolutely hate the game and also feel mislead on the current state of it. There aren't even tooltips or descriptions for any button or icon. Cheating is rampant according to steam discussions, and there's a huge imbalance in the factions as it is, which I experienced immediately. I can't refund because I had to watch a video on how to build a deck while alt tabbed? Come on. 2 hours for an RTS is very little time to make an assessment.

I feel absolutely robbed.

Sounds like if you played 2 matches at 4 hours, you should have stopped at 1 match, at 2 hours.

Find the purchase itself... https://steamhost.cn/help_steampowered_com/en/wizard/HelpWithPurchase

Choose "I still have a question..."

Explain the entire issue carefully.

And hope for the best.

Laatst bewerkt door cSg|mc-Hotsauce; 7 jul om 11:43

Dreadnaught 7 jul om 11:44

Origineel geplaatst door cSg|mc-Hotsauce:
Origineel geplaatst door Dreadnaught:
Steam Refund policy and RTS games

I really think it's unfair to have a hard 2 hour window on games that a single match can take 45+ min, especially when there's a lot of waiting in menus to find a match or, in my case, having to mess around building a deck in something like Broken Arrow. I played 2 matches and I'm at 4 hours. I absolutely hate the game and also feel mislead on the current state of it. There aren't even tooltips or descriptions for any button or icon. Cheating is rampant according to steam discussions, and there's a huge imbalance in the factions as it is, which I experienced immediately. I can't refund because I had to watch a video on how to build a deck while alt tabbed? Come on. 2 hours for an RTS is very little time to make an assessment.

I feel absolutely robbed.

Sounds like if you played 2 matches at 4 hours, you should have stopped at 1 match, at 2 hours.

:nkCool:

Good to see it's still just toxic people lurking in even the base steam forums. Thanks for not even reading what I wrote.

cSg|mc-Hotsauce 7 jul om 11:45

Origineel geplaatst door Dreadnaught:
Origineel geplaatst door cSg|mc-Hotsauce:

Sounds like if you played 2 matches at 4 hours, you should have stopped at 1 match, at 2 hours.

Good to see it's still just toxic people lurking in even the base steam forums. Thanks for not even reading what I wrote.

Read my edit.

rawWwRrr 7 jul om 11:46

Origineel geplaatst door Dreadnaught:
Cheating is rampant according to steam discussions,

Origineel geplaatst door Dreadnaught:
and there's a huge imbalance in the factions as it is, which I experienced immediately.

So with knowledge and immediate disappointment, you still pushed forward for 4 hours thinking it would change?

fluxtorrent 7 jul om 11:46

So the game works. You are not entitled to a refund.

Buyers remorse is NOT a valid reason for a refund

Laatst bewerkt door fluxtorrent; 7 jul om 11:46

Crazy Tiger 7 jul om 11:48

Refunds aren't there for you to demo games.

76561198407601200 7 jul om 11:49

Origineel geplaatst door Dreadnaught:
I really think it's unfair to have a hard 2 hour window on games that a single match can take 45+ min, especially when there's a lot of waiting in menus to find a match or, in my case, having to mess around building a deck in something like Broken Arrow. I played 2 matches and I'm at 4 hours. I absolutely hate the game and also feel mislead on the current state of it. There aren't even tooltips or descriptions for any button or icon. Cheating is rampant according to steam discussions, and there's a huge imbalance in the factions as it is, which I experienced immediately. I can't refund because I had to watch a video on how to build a deck while alt tabbed? Come on. 2 hours for an RTS is very little time to make an assessment.

I feel absolutely robbed.

You did not read reviews prior to purchasing and if so why still purchase?

Laatst bewerkt door The Living Tribunal; 7 jul om 11:49

Start_Running 7 jul om 11:50

Origineel geplaatst door Dreadnaught:
Origineel geplaatst door Start_Running:
SIngle Player exists.
You have enough time to try that.
The focus and selling point of the game is the multiplayer and the deck building. Don't respond if you don't know what you're talking about.

OPoint still stands. Just because the multiplayer is the key area of content for you doesn't mean its the only area and the single player in just about any RTS basically showcases the mechanics, and general strategic patterns of the game.

2 hours is more than enough time if you're actually doing it right.

#10

Dreadnaught 7 jul om 11:51

Origineel geplaatst door The Living Tribunal:
Origineel geplaatst door Dreadnaught:
I really think it's unfair to have a hard 2 hour window on games that a single match can take 45+ min, especially when there's a lot of waiting in menus to find a match or, in my case, having to mess around building a deck in something like Broken Arrow. I played 2 matches and I'm at 4 hours. I absolutely hate the game and also feel mislead on the current state of it. There aren't even tooltips or descriptions for any button or icon. Cheating is rampant according to steam discussions, and there's a huge imbalance in the factions as it is, which I experienced immediately. I can't refund because I had to watch a video on how to build a deck while alt tabbed? Come on. 2 hours for an RTS is very little time to make an assessment.

I feel absolutely robbed.
You did not read reviews prior to purchasing and if so why?

Of course I did. Reviews have been good. Video has been good. Actually playing it felt quite different. It's hilarious how hostile and toxic this forum is, it's actually worse than any specific game's forum. Sorry that I'm not a professional refunder who knows how to "game the system" like you guys? Who has time for that, let alone to be upset about it

#11

Crazy Tiger 7 jul om 11:53

People are "professional refunders" because they know the policy and understand what a refund policy is actually for?

You can try a manual ticket and hope for the best, but it's entirely on you to be outside the 2 week/2 hour window.

The responsibility of purchases are yours. There is no satisfaction guarantee. Yes, that sometimes means you aren't happy with a purchase, but that's nobody elses problem.

Laatst bewerkt door Crazy Tiger; 7 jul om 11:53

#12

cSg|mc-Hotsauce 7 jul om 11:54

REVIEW TYPE
All (13,992)
Positive (9,912)
Negative (4,080)

Sounds not that great.

#13

Crazy Tiger 7 jul om 11:55

Origineel geplaatst door cSg|mc-Hotsauce:
REVIEW TYPE
All (13,992)
Positive (9,912)
Negative (4,080)

Sounds not that great.

:nkCool:

One quick glance at the reviews shows all one needs to know.

#14

89volvowithlazers 7 jul om 12:16

this thread is why the US is in a hot mess makes no sense from jump street but op wants something suddenly a thread of nonsense is born. we all know the steam refund policy unless u willingly dont even look up the policy but we have forums idk man I think we are doomed

#15

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